Subject of Complaint :UNREASONABLE INTERNATIONAL ROAMING CHARGES BY VODAFONE
Company / Product Name:VODAFONE
State :Maharashtra
Complaint Details :I had to go to Germany and Italy on foreign trip. One of Vodafone executives , Mr. Ganesh approached me for a international roaming package of rs. 599 or 1499/- when he was selling corporate plans in RBI. I contacted Mr. Hiren and he provided me the scheme and the tariff rates in excel.I confirmed him over phone to activate. He advised me to sms the vodafone for the package just before leaving the country. I did as advised. In the Frankfurt , Germany I received sms informing that the incoming call would be Rs.15/- and the outgoing call Rs.30/-.I used the same facility in Venice also.Before leaving the country on May 27,2014 I have I made a request by sending an SMS ACT IR 1 on dated May 17, 2014.And I have received a reply mail that your request for activation of International Roaming ” service has been registered. The same will be activated by May 17,2014.
However they are denyiing that and I got a telephone bill of amount Rs.19,795/- Even they did not send me the iemised bill though I had requested him.
After writing to them through e-mail, I got a call from their one of the representatives of Nodal Officer. He told me that if I had sent an SMS ACT IR 1 then , my bills should be amounted as per the promised rate.When I informed them, they did not reply.
I am working as Assistant General Manager in Reserve Bank of India. I have visited 4 countries prior to this.I have never thought of taking this international roaming services.However, the sales executive persuaded me and I got trapped in this Vodafone International charges.
I have noticed in many occasions media has highlighted the common man’s grievance properly and given justice. Kindly help me.
Regards
Debabrata Das
M-9820401192
Name :DEBABRATA DAS
Mobile no :9820401192
Email address :ddasrbi@gmail.com
The post VODAFONE -UNREASONABLE INTERNATIONAL ROAMING CHARGES BY VODAFONE appeared first on Customer Care.